Privacy Policy – Pack London Ltd
Pack London Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, share, store and protect your information in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable data protection legislation.
1. Controller Information
The data controller is:
Pack London LtdRegistered office: Lynton House, 7–12 Tavistock Square, London, WC1H 9BQ
Email: info@packlondon.comTel: +44 20 3287 2228
2. Categories of Data Collected
We may collect and process the following categories of personal data:
• Identification and contact information: name, email address, telephone number.
• Information provided through online forms and newsletter sign-ups.
• Technical information: IP address, browser type, operating system and device identifiers.
• Online usage information obtained via cookies and analytics tools.
3. Purposes of Processing
Your personal data is processed for the following purposes:
• To respond to enquiries and provide requested services.
• To send marketing communications where consent has been obtained.
• To analyse and improve our website and service offerings.
4. Legal Basis for Processing
We process personal data on the following legal bases under the UK GDPR:
• Consent: where you have provided clear consent (e.g. newsletter sign-ups, acceptance of cookies).
• Legitimate interests: to respond to enquiries, conduct website analytics, and carry out proportionate marketing activity, provided your fundamental rights and freedoms are not overridden
5. Data Sharing
We may share your personal data with the following categories of recipients for the purposes set out above:
• Google Analytics – website performance and analytics.
• Meta Ads – online advertising and remarketing.
• Mailchimp – email marketing services.
Where such providers are located outside the UK/EEA (e.g. in the United States), data transfers are subject to appropriate safeguards, including Standard Contractual Clauses approved by the UK Government/European Commission.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal and regulatory requirements. Once no longer required, data will be securely deleted or anonymised.
7. Data Subject Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
• The right of access to your data.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure (“right to be forgotten”).
• The right to restrict processing.
• The right to data portability.
• The right to object to processing, including for direct marketing.
• The right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Requests to exercise these rights should be directed to info@packlondon.com.
8. Security
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including SSL encryption and restricted access protocols, to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access
Complaints
If you are dissatisfied with how we process your personal data, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO): www.ico.org.uk.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory or operational requirements. Any updates will be published on this page, and where appropriate, notified to you.
Cookie Policy – Pack London Ltd
Our website uses cookies and similar technologies to improve user experience, provide functionality, and support analytics and marketing. This section explains what cookies are, how we use them, and how you can control their use..
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites recognise your device and store certain information about your preferences or activity.
2. Types of Cookies We Use
• Strictly Necessary Cookies: required for the basic operation of our website (e.g. security, form submissions).
• Performance and Analytics Cookies: used to analyse how visitors use our site (e.g. Google Analytics).
• Advertising and Targeting Cookies: used to deliver relevant ads and measure the effectiveness of campaigns (e.g. Meta Ads).
• Functional Cookies: enhance the user experience by remembering preferences
3. Legal Basis for Cookie Use
We use cookies on the basis of:
• Consent: for analytics, advertising and functional cookies.
• Legitimate interests: for cookies strictly necessary to ensure the operation and security of the website.
Where required, we obtain your consent through a cookie banner or pop-up when you first visit our website.
4. Managing Cookies
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Guidance on controlling cookies is available at: www.aboutcookies.org.
5. Third-Party Cookies
Some cookies are provided by trusted third parties, including:
• Google Analytics – to monitor website performance.
• Meta Ads – to deliver targeted advertising.
• Mailchimp – for email marketing tracking.
These providers may process data outside the UK/EEA. Where this occurs, safeguards such as Standard Contractual Clauses are applied to protect your information.