General

IMPORTANT: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY USING THIS SITE AND BY REGISTERING TO PURCHASE MERCHANDISE OR TICKETS VIA IT YOU WILL HAVE TO ACCEPT ALL RELEVANT TERMS AND CONDITIONS. YOU ARE RESPONSIBLE FOR MAKING ANY PERSONS TO WHOM YOU ALLOCATE MERCHANDISE OR TICKETS AWARE OF THESE TERMS AND CONDITIONS.

The following Terms and Conditions are divided into three parts:

A. Purchase of Merchandise

B. Purchase of Tickets

C. Use of Website






A. PURCHASE OF MERCHANDISE

OFFER TO PURCHASE MERCHANDISE

When You send Us an order to purchase Merchandise from Us, an email confirming receipt of Your order (an Order Receipt Email) will immediately be sent to You from Us.

The Order Receipt Email is an acknowledgment that You have made an offer to purchase the Merchandise specified and will also include an order number, the date, Your name, the destination of the Merchandise, and details of the amount paid to Us.

ACCEPTANCE OF YOUR OFFER TO PURCHASE MERCHANDISE

Acceptance of Your order will take place when an email is sent to You by Us confirming availability of the Merchandise specified in Your order (a Confirmation of Availability Email) and at the time of our sending You this email a contract to supply Merchandise will be formed between You and Us.

If You offer to purchase a number of items of Merchandise in one order, only those items particularised in the Confirmation of Availablity Email will form part of the contract.

DESPATCH OF MERCHANDISE

Ownership of the Merchandise will pass from Us to You when we hand the Merchandise specified in the Confirmation of Availability Email over to a carrier for delivery to You at the address specified in Your order.

At this point an email confirming despatch of the Merchandise will be sent to You by Us (a Confirmation of Despatch Email).

DELIVERY TIMES

We will use our best endeavours to ensure that the Merchandise is delivered to You within 28 days of our sending You a Confirmation of Availability Email, but we cannot be held liable for interruptions to delivery caused by natural events or third parties over whom we have no control, including but not limited to border controls or customs services.

CANCELLATION OF AN ORDER FOR MERCHANDISE

If You change Your mind and decide You no longer want the Merchandise You ordered, You may cancel Your order and we will refund to You the cost of the Merchandise (but not the cost of delivery) PROVIDED You return the Merchandise to Us at Your expense in an undamaged and unused condition with any packaging seals and shrink wrap unbroken within 21 days of receipt of the Merchandise.

Any sum relating to a cancelled order shall be credited to You within 10 working days of receipt by Us in good order of the returned goods.

RETURN OF MERCHANDISE AND REPLACEMENT AND EXCHANGE DEFECTIVE MERCHANDISE

We will refund to You the costs of Merchandise, including the reasonable costs of carriage, if the Merchandise You ordered has been delivered to You in a damaged or defective condition PROVIDED, within 30 days of receiving the Merchandise, You return it to Us, together with the original order form and a written description of the damage, so that We can examine any damage or defect.

Alternatively, You may wish Us to replace the defective or damaged Merchandise, in which case we undertake to do so within the terms above.

You may wish Us to exchange Merchandise You have ordered from Us, in which case we may to do so PROVIDED You return the original Merchandise to Us within 21 days of receipt in an undamaged and re-saleable state with any packaging seals or shrink wrap unbroken, and on payment by You of any applicable carriage charges for new Merchandise, and on the basis that we may set-off the value of the returned Merchandise against the value of any new Merchandise purchased.

The address for return of Merchandise is: 

Catasta Limited  
Ground Floor / Basement Unit

55 / 56 Royal Mint Street

London E1 8LG

 

Please note that our returns policy does not affect any statutory rights You may have.

WE MAY MODIFY ANY OF THE TERMS AND CONDITIONS AT ANY TIME BY PUBLISHING THE MODIFIED TERMS AND CONDITIONS ON THE WEBSITE. ANY MODIFICATIONS SHALL TAKE EFFECT IMMEDIATELY. YOU SHOULD CAREFULLY READ THESE TERMS EACH TIME YOU ACCESS THE WEBSITE AND MAKE A PURCHASE.



B. PURCHASE OF TICKETS

CATASTA LTD ACTS AS AN AGENT FACILITATING THE SALE OF TICKETS TO EVENTS ON BEHALF OF PROMOTERS. WE HEREBY ENTER THIS AGREEMENT WITH YOU IN OUR OWN RIGHT AND ON BEHALF OF THE PROMOTER:

SALE OF TICKETS

Rights to admission for Events are sold in the form of unique booking reference codes which are delivered electronically via the Website.

Unless otherwise stated, WE DO NOT POST ACTUAL, PHYSICAL TICKETS TO YOU.

PLEASE NOTE: We do not purchase the Tickets, set the Ticket prices, nor determine seating locations at the Event. We collect payment on behalf of the Promoter and supply details of Your Booking to them. All rights of ownership over the Tickets, and all rights to permit entry to the Event, remain with the Promoter and do not pass to Us at any time.

Any request by You to purchase Tickets using the booking process on this Website is an offer and shall be subject to these Ticket Purchase Terms. The offer is made when You click the "PAY" button on the Basket Page of the Website. Acceptance by Us of Your offer on behalf of the Promoter shall be deemed to be effective when Your debit/credit card details have been cleared and We have confirmed Your order.

MAKING YOUR BOOKING

To buy Tickets, You must register with Us. Please see our Privacy Policy for further information about how We will use Your personal data. You must not use our Website or any services available via it if You do not accept this Privacy Policy and our Terms and Conditions.

You must be over 16 years old to buy Tickets using this Website and You must also comply with any age restrictions which apply to the venue where the Event is being held (as set out below).

When You are using this Website You may choose the Tickets You wish to purchase and add them to Your basket. Please check Your purchase carefully before You confirm Your purchase and check out by clicking on "PAY". At this stage an offer has been made by You to purchase the Tickets selected.

Once You have offered to purchase the Tickets then, subject to their availability at advertised prices and after checking Your debit/credit card details, We will accept Your offer and confirm Your Booking by displaying Your unique booking reference code. We will also send You confirmation by email.

When We accept Your offer to buy a Ticket(s), We will charge Your debit/ credit card with the face value of the Ticket(s) plus a booking fee. The total of the face value cost and the booking fee will be clearly displayed in Your basket before You confirm Your purchase and check out. We forward the face value of the Ticket to the Promoter. The booking fee is the cost payable by You to Us in consideration of our facilitation of the Booking (and is inclusive of VAT). If You require a VAT receipt for the face value of the Ticket You must contact the Promoter.

Until Your payment is processed and accepted by Us, the Book and unique booking reference code shall be invalid.

You are advised to check Your purchase on receipt of email confirmation from Us.

Please keep Your unique booking reference code in a safe place as You will be refused entry to the Event without this number.

ADMISSION TO THE EVENT

The unique booking reference code for each Booking is issued subject to these Terms and Conditions. We advise that You familiarise Yourself with the following Terms and Conditions before attending the Event.

As the person making the Booking, You must attend the Event Yourself, and must accompany all other persons for whom the Booking is made. Some of the Events and Ticket types have age restrictions. Whilst We use reasonable efforts to provide details of any age restrictions, it is Your responsibility to find out if there are any age restrictions which apply before You attend the Event.

When You arrive at the Event, You (and/or any persons to whom You have reallocated Your Booking) must be able to provide Your unique booking reference code, Your name, Your postcode, and either PHOTOGRAPHIC or SIGNATURE INDENTIFICATION. Only the person in whose name the Booking has been made needs to provide this information; any persons in their party arriving with them do not; though each person will have to provide proof of age or concessionary status where these are required (see "Age restrictions, concessionary rates, right to admission").

YOU ARE RESPONSIBLE FOR MAKING PEOPLE TO WHOM YOU REALLOCATE THE TICKETS AWARE OF THE RELEVANT PARTS OF THESE TERMS AND CONDITIONS.

VENUE RULES AND REGULATIONS

You, and all other Ticket holders in Your party, must comply with all applicable venue rules and regulations whilst attending the Event. Tickets are issued subject to the rules and regulations of the Promoter issued at the venue. Full details are available from the Promoter on request. We accept no responsibility for any personal property taken to an Event. At the Promoter's option there may be no pass-outs or re-admissions of any kind to an Event. The Promoter has entered into an agreement with Us to honour the unique Booking reference codes and to treat them as conferring the same rights as printed Tickets or any other form of booking available for the same Event. All details about Events advertised by Us are provided on behalf of the Promoter and are supplied by the Promoters themselves. You are strongly advised to check Event details with the venue at which it is to be held and/or the Promoter before travelling to an Event. We make the best efforts to keep all information as up-to-date as possible but We cannot be held responsible for any errors. We offer You the opportunity to buy Tickets from a number of Promoters through this Website. We exclude liability for any Tickets or other goods provided by Promoters or other third party suppliers to the fullest extent permitted by law. In no circumstance shall We be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or purchases made through this Website save where such liability cannot be excluded by law. Any dispute regarding the content or quality of the Event, or any actions of the Promoter, venue, performers or their representatives is deemed to be between You and the Promoter. Nothing in these Terms and Conditions shall be taken to limit or exclude our liability for death, personal injury or fraud caused by our or our employees or directors' negligence.

SUBJECT TO THE ABOVE TERMS AND CONDITIONS, IT IS HEREBY UNDERSTOOD AND AGREED BETWEEN THE PARTIES THAT OUR (CATASTA LIMITED) MAXIMUM LIABILITY FOR ANY CLAIM ARISING UNDER, OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS SHALL NOT EXCEED £1,000.00.

REFUNDS, CANCELLATION, RESCHEDULING OF EVENTS

Purchased Tickets cannot be refunded unless one of the following applies:

If (a)-(d) occurs, You shall only be eligible for a refund of the the face value of the Ticket. Ticket booking fees are non-refundable. If (a)-(d) occurs and we have been informed of the change by the Promoter, We will contact You as soon as possible by email using the data You have supplied in the My Account section of the Website. You agree that in no event shall We be liable for any direct loss, indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise where You do not receive such notification as a result of Your failure to ensure the data contained in Your account is accurate.

If (a) occurs, and We have been informed by the Promoter, We will automatically refund the face value of Your Ticket: You don't need to notify Us or claim Your refund. If an Event is cancelled, and We have NOT been informed by the Promoter (and so We have not been able to inform You of the cancellation), You must request a refund from Us no later than 48 hours after the original start date on which the Event was scheduled to occur.

If We have been notified by the Promoter has (b)-(d) occurred and if We have informed You of the same, We will offer You the choice of retaining Your Booking for the rescheduled or changed Event, or obtaining a refund of the face value of the Ticket.

If You wish to receive a refund, You must request a refund from Us as soon as possible but, in any event:

If (b)-(d) occurs and we have been not been notified by the Promoter of the same and if We have not informed You of the same, You must request a refund from Us as soon as possible, and no later than 48 hours after the date on which the Event was originally scheduled to take place.

If (b)-(d) occurs and You decide to retain Your Booking, You shall not be entitled to any refund of the face value of the Ticket, or the booking fee or to any other compensation whatsoever.

If (a)-(d) occurs and You fail to request a refund, either at all or within the time limits set out above, You will be deemed to have chosen to retain Your Booking and You shall irrevocably waive all entitlement to any refund.

TRANSFER OF TICKETS

By using this site to buy Tickets, You agree that:

We reserve the right to cancel any Bookings which We reasonably suspect to have been made fraudulently.

AGE RESTRICTIONS, CONCESSIONARY RATES, RIGHT TO ADMISSION

Some Events and Ticket types have age restrictions and We will take reasonable efforts to ensure these are detailed in the Event information. Please read all the information that applies to the Event/Ticket You are Booking, and bring a proof of age if appropriate.

Some Tickets are offered at concessionary rates to eligible persons, for example, students, under-18s. If You buy concessionary Tickets, You must take the necessary proof that each Ticket holder is eligible for that concession to the Event. If You cannot prove eligibility for each person holding a concessionary Ticket, You may be asked to pay the difference on the door or refused entry completely. If You are refused entry, We cannot refund You.

The right to admission to an Event is reserved by the Promoter and Event venue, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer You a refund if You are refused entry to or ejected from a venue on account of being under age (or appearing to be underage and failing to provide proof of age), declining to be searched, abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. In cases of Events where prompt arrival is required, late arrival may also result in refusal of entry.

Laser pens, mobile phones, animals and Ticketholder's own food may also be prohibited from the venue.

AVAILABILITY OF TICKETS

Some Events and Ticket types have restricted availability or allow a maximum number of Tickets per purchaser. These restrictions are indicated in the Event information or during Booking. If You order Tickets in breach of these restrictions or in excess of the maximum allowed We reserve the right to cancel Your order.

Tickets for Events may be available through other outlets and box offices. The number of Tickets available on this Website only reflects our remaining allocation, which is controlled by the venue/Promoter, and not the total Tickets remaining for the Event itself.

C. USE OF WEBSITE

The following are the terms that govern use of the Website. By using or visiting the Website, You expressly agree to be bound by these Website Terms of Use, to follow these Website Terms of Use and all applicable laws and regulations governing the Website. We reserve the right to change these Website Terms of Use at any time, effective immediately upon posting on the Website. Please check this page of the Website periodically. If You violate these Website Terms of Use, We may terminate Your use of the Website, bar You from future use of the Website, cancel Your Order, and/or take appropriate legal action against You.

PERMITTED USE

You agree that You are only authorised to visit, view and to retain a copy of pages of this Website for Your own personal use, and that You shall not duplicate, download, publish, modify or otherwise distribute the material on this Website for any purpose other than to review event and promotional information, for personal use, or to purchase Tickets or Merchandise for Your personal use, unless otherwise specifically authorised by Us to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Us to do so. The content and software on this Site is the property of Us and is protected by international copyright laws. We post a legal notice and various credits on pages of the Website which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.


DISCLAIMERS

We do not promise that the Website will be error-free, uninterrupted, nor that it will provide specific results from use of the Website or any content, search or link on it. The Website and its content are delivered on an "as-is" and "as-available" basis. We cannot ensure that files You download from the Website will be free of viruses or contamination or destructive features. We disclaim all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this Website, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

We make no guarantee of any specific result from use of this Website or use of our service.

We disclaim any and all liability for the acts, omissions and conduct of any third party users, our users, advertisers and/or sponsors on the Website, in connection with the our service or otherwise related to Your use of the Website and/or the service. We are not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Website. Without limiting the foregoing, You may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Website to Us at info@Catasta.net. We may investigate the claim and take appropriate action, in our sole discretion. Please note that any customer query regarding a Merchandise purchase or a current or past booking cannot be dealt with through this link. Any emails sent not relating to legal enquiries will not be replied to.

TRADEMARKS

Catasta Ltd trademarks may be used publicly only with our prior written permission.

OWNERSHIP OF MATERIALS

All materials on this Website are copyrighted and are protected under treaty provisions and world-wide copyright laws. These materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without our written permission. Except as expressly stated in the limited licence provision of these terms and conditions, We do not grant any express or implied right to You under any of our trademarks, copyrights or other proprietary information.

COPYRIGHT POLICY

We will terminate the privileges of any user who uses this Website to unlawfully transmit copyrighted material without a license express consent, valid defence or fair use exemption to do so. In particular, users who submit content to this Website must ensure that the content does not infringe the copyrights or other rights of third parties (such as privacy or public rights). After proper notification by the copyright holder or its agent to Us, and confirmation through court order or admission by the user that they have used this Website as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access the Website prior to that time if we believe that the alleged infringement has occurred.

LINKS AND SEARCH RESULTS

The Website may automatically produce search results that reference or link to third party sites throughout the World Wide Web. We have no control over these sites or the content within them. We cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. We do not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact Your computer. By using the Website to search for or link to another site, You agree and understand that You may not make any claim against Us for any damages or losses, whatsoever, resulting from Your use of the Website to obtain search results or to link to another site. If You have a problem with a link from the Website, please notify us at info@Catasta.net and we will investigate Your claim and take any actions we deem appropriate in our sole discretion. Any emails sent not relating to legal enquiries will not be replied to.

PROHIBITED CONTENT

The following is a partial list of the kind of content which is illegal or prohibited on the Website. It includes content that:


OFFLINE CONDUCT

Although We cannot monitor the conduct of Users outside of the Website, it is also a violation of these rules to use any information obtained from this Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any User without their prior explicit consent.

NO COMMERCIAL USE EXCEPT BY AUTHORIZED PROMOTERS

Except in respect of authorized Promoters: No area of this Site may be used by our visitors for any commercial purposes such as to conduct sales of Tickets, Merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not use this Website to resell or link to other sites for the purpose of selling Tickets or Merchandise of any kind. We will investigate and take appropriate legal action against anyone who breaches this provision, including without limitation, removing the offending communication from the Website and barring anyone breaching this provision from use of the Website. We reserve the right to block access to this Website or our services, or to cancel any Purchase, Booking or Ticket with respect to any person who is known or reasonably believed to be: a) acting unlawfully, or breaching these Website Terms of Use, or infringing our rights, or utilising automated means to process or place orders, or whose Ticket order exceeds the stated limit; or b) associated with any person who is known or reasonably believed to be acting unlawfully, or breaching these Website Terms of Use, or infringing our rights, or utilising automated means to process or place orders, or whose Ticket order exceeds the stated limit. Exceeding any limitations or breaching any terms on the Website will be deemed to be a breach of these Website Terms of Use.

ACCESS AND INTERFERENCE

You agree that You will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorised purpose without our prior express written permission. You agree that You will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Website. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that You will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for Your own personal, non-commercial use) from the Website without the prior express written permission from Us.

UNAUTHORISED USE OF THE SITE

Illegal and/or unauthorised uses of the Website, including, but not limited to, unauthorised Ticket or Merchandise sales, unauthorised framing of or linking to the Website, or unauthorised use of any robot, spider or other automated device on the site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.

VIOLATION OF THE TERMS

You understand and agree that in our sole discretion, and without prior notice, We may terminate Your access to the Website, cancel Your Merch